Frequently Asked Questions
Everything you need to know about Saalt style and service.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our online Returns Portal, enter your order number, and follow the instructions to print a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your chest, waist, and hips and comparing them to our specific garment measurements for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Saalt, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade Certified factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.